We’re always here to help with product issues. Whether configuration issues, suspected software bugs or you want to know how things work.
Technical Support Portal
As part of our continuous effort to provide you with the best possible service, Madison Technologies has launched a Technical Support Portal.
Expanding on our capabilities, the new online portal will improve the service we offer to our customers by increasing transparency, providing access to information and improved management tools.
Product Repairs
In the event of product failure or physical damage, we can facilitate the repair process with the manufacturer on your behalf.
Warranty Policy
We represent many brands, each with their own warranty policy and for products manufactured by Madison Tech we’ve got you covered.
User Guide
If you’re having trouble getting setup or simply want to explore your self-service options you can read our user guide.
Alternatively, you can call our Support team on 1800 72 79 99 who will be happy to assist you.
Support Portal Features
Cases
Log a support ticket, view history, comment and track the progress of your cases.
Articles
Search knowledge articles across our brands to install, configure and troubleshoot issues.
Assets
View at a glance your assets and warranty periods all in one place.
FAQ
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How do I log a support ticket for product issues, failure, or physical damage?
Please register and login to the Technical Support Portal to log a support ticket. Alternatively, you can call our Support team on 1800 72 79 99 who will assist you in determining the best approach for resolving your issue.
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What information do I need to provide when logging a support ticket?
Make sure to provide as much information as possible including network diagrams, device firmware and configuration information, as well as an overview of the issue and what resolutions have been attempted. This information will assist us in providing you with a thorough and efficient resolution.
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How do I determine the warranty terms that apply to my purchase?
Please contact our Support team on 1800 72 79 99 who will be more than happy to assist.
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How do I find out the location to return my product?
On receipt of your request, you will be issued with a Return Merchandise Authority (RMA) form. This will advise you of the best location to return your products. No goods returned to Madison Technologies will be accepted without the RMA authority.
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What happens after my product has been returned?
In most cases, we will undertake an initial evaluation and if required the product will be returned to the manufacturer for assessment and repair.