We’re always here to help with product issues. Whether configuration issues, suspected software bugs or you want to know how things work.
As part of our continuous effort to provide you with the best possible service, Madison Technologies has launched a Technical Support Portal.
Expanding on our capabilities, the new online portal will improve the service we offer to our customers by increasing transparency, providing access to information and improved management tools.
If you’re having trouble getting setup or simply want to explore your self-service options you can read our user guide.
Alternatively, you can call our Support team on 1800 72 79 99 who will be happy to assist you.
Log a support ticket, view history, comment and track the progress of your cases.
Search knowledge articles across our brands to install, configure and troubleshoot issues.
View at a glance your assets and warranty periods all in one place.
Please register and login to the Technical Support Portal to log a support ticket. Alternatively, you can call our Support team on 1800 72 79 99 who will assist you in determining the best approach for resolving your issue.
Make sure to provide as much information as possible including network diagrams, device firmware and configuration information, as well as an overview of the issue and what resolutions have been attempted. This information will assist us in providing you with a thorough and efficient resolution.
Please contact our Support team on 1800 72 79 99 who will be more than happy to assist.
On receipt of your request, you will be issued with a Return Merchandise Authority (RMA) form. This will advise you of the best location to return your products. No goods returned to Madison Technologies will be accepted without the RMA authority.
In most cases, we will undertake an initial evaluation and if required the product will be returned to the manufacturer for assessment and repair.